OrixOps
Your Growth Engine
Premium customer support & sales outsourcing that reduces costs by 40% — without sacrificing quality, speed, or your brand reputation.
14-Day No-Risk Performance Guarantee
Powering Operational Excellence For
Stop Fighting Operational Fires
B2B scaling is hard. Most companies fail due to operational friction that eats away profit and focus.
Growth Bottlenecks
Hiring, onboarding, and training takes months. By the time your team is ready, the market has moved, and your growth has stalled.
Quality vs. Cost Trade-off
Most BPOs offer "cheap labor" that sounds like robots. Your brand reputation suffers as customers deal with script-bound, low-empathy support.
Hidden Operational Overhead
Taxes, office space, hardware, and benefits for an in-house team add 40% hidden costs. Plus, your leadership wastes 50% of their time on micromanagement.
Inefficient Manual Processes
Knowledge is trapped in silos. Processes are manual and error-prone. Without operational architecture, scaling just multiplies your mistakes.
The Real People Who
Scale Your Business
At OrixOps, we believe that great support isn't just about efficiency — it's about **empathy**. We use **AI-augmented workflows** to eliminate busywork, allowing our elite talent to focus on solving your customers' most complex problems.
We've built a culture of excellence in Yerevan, attracting the top 1% of bilingual professionals who treat your brand as their own. Your customers won't just get an answer; they'll get a partner.
University-Educated
Bilingual experts from top tiers.
True Empathy
Trained in your brand's unique voice.
Everything You Need to Scale Fast
End-to-end outsourcing solutions designed for high-growth companies that demand excellence.
Omnichannel Customer Support
24/7 support across phone, email, live chat, and social media. Fully trained agents that represent your brand with precision and empathy.
Appointment Setting
Qualified lead generation and scheduling that fills your pipeline with high-intent prospects ready to convert.
Technical Support
Tier 1-3 technical support with deep product knowledge. We reduce ticket resolution time by up to 60%.
Fully Managed Operations
From recruitment and training to QA and reporting — we handle the entire operational lifecycle. You focus on growth, we handle the rest.
We plug into your stack
No migration needed. Our agents are already experts in the tools your team uses every day.
A Streamlined Engine for Growth
From discovery to full-scale operations in just 14 days. Backed by our 14-day performance guarantee.
Discovery & Arching
We audit your current support flow, tools, and brand voice. Together, we define KPIs and build the operational blueprint.
Talent Sourcing & Training
Our AI-driven recruiting pulls the top 1% talent from our hub. We simulate tickets and calls until they sound exactly like your in-house team.
Launch & Optimization
Go live safely. Our QA team monitors 100% of interactions in week 1. Live dashboards show you real-time CSAT and ROI.
Start Scaling with OrixOps
We don't just provide "hours." We provide an elite operational engine built for Silicon Valley standards.
Premium Boutique Approach
We match your culture, tone of voice, and product depth. Our agents aren't "outsourced"; they are a seamless extension of your high-performing team.
Agile Flexibility
Scale your team up or down in just 14 days. No bureaucratic bottlenecks or long-term lock-ins. We grow (or lean out) at the speed of your business.
Tech-Enabled Efficiency
We optimize every workflow with AI, modern automation, and internal tooling. Our goal is to make every agent 2x more productive than an in-house hire.
Data-Driven Transparency
Get 100% visibility. Real-time dashboards, SLA reports, and quality scores are always available. No "black box" operations — total accountability, always.
Operational Excellence & Security
SOC2 compliant environment, rigorous QA protocols, and a dedicated Hub in Yerevan. We provide enterprise-grade security with the speed of a startup.
The OrixOps Advantage
See how we compare to building and managing an in-house team.
| Criteria | In-House Team | OrixOps |
|---|---|---|
| Launch Time | 3-6 months | 2 weeks |
| Cost per Agent | $4,500+/mo | From $1,200/mo |
| Quality Assurance | Self-managed | Dedicated QA Team |
| Scalability | Limited by HR | Instant Scale Up/Down |
| Training & Onboarding | Your responsibility | Fully Managed |
| Reporting & Analytics | Basic / Manual | Real-time Dashboards |
Calculate Your Savings
Move the slider to see how much you save with OrixOps compared to an in-house US team.
US In-House
$45,000
per month
OrixOps
$12,000
per month
Your Savings
$33,000
per month
Numbers that
speak volumes
We measure our success by the improvements we bring to your bottom line and customer satisfaction scores.
Increase in CSAT
Average boost in Customer Satisfaction scores within 3 months.
First Response Time
Drastic reduction in ticket wait times.
Revenue Generated
Additional sales driven by our dedicated outbound and inbound sales agents.
AI Speed.
Human Empathy.
We don't replace humans with bots. We use **Proprietary AI Stacks** to professionalize every interaction. Our agents use real-time AI assistance to ensure 100% accuracy, instant summarization, and perfect brand alignment.
Precision Intelligence
LLM-augmented QA ensures that every response meets your specific brand guidelines automatically.
Zero-Latency Operations
Instant AI-powered tool research reduces Handle Time by up to 40% without sacrificing quality.
Silicon Valley Quality,
Armenian Innovation Hub
Armenia isn't just a location — it's a strategic asset. Home to global unicorns like **Picsart** and **ServiceTitan**, Yerevan offers a talent density that rivals major European hubs. By partnering with us, you aren't just outsourcing; you are integrating a high-IQ extension of your team.
90% IQ Hub
Agents with University degrees in Tech, Linguistics, or Business.
Hospitality DNA
A culture that treats every customer interaction as a personal guest.
24/7 Coverage
Seamless operations across EU and US timezones with 0ms lag.
Neutral English Accent
Armenians speak exceptionally clear, unaccented English, ensuring seamless communication with US/EU clients.
The People Behind Your Success
Our Yerevan center is managed by a leadership layer that bridges Silicon Valley standards with Armenian technical excellence.
Ani Nazaryan
12+ years in Ops at Tier-1 tech firms. Expert in Zendesk architecture & CSAT optimization.
Davit Melkonian
Built SDR engines for 3 Unicorns. Specialist in outbound automation and pipeline velocity.
Lucine Rostamian
Data security auditor with focus on GDPR/SOC2 compliance. Expert in L3 technical support.
Trusted by Founders & Leaders
Hear from hyper-growth startups and enterprises scaling with our dedicated Armenian teams.
"OrixOps completely changed our approach to support. Their agents didn't just read scripts; they actually learned our complex SaaS product. Our CSAT jumped to 98% in two months."
"We needed a team that could match our fast-paced Silicon Valley culture. The OrixOps team in Yerevan is incredibly sharp. They handle our Tier 2 tech support flawlessly."
"The ultimate growth hack. Moving our outbound SDR operations to OrixOps reduced our CAC by 40% and our pipeline has never been healthier. Truly premium B2B quality."
Have Questions?
How fast can you launch a team?
Is my data secure with your agents?
Will my clients notice a heavy accent?
"Trust isn't built with promises, it's built with results. At OrixOps, we don't just provide agents — we provide a partnership built on transparency, security, and elite performance. My promise to you is simple: your growth is our only KPI."
Let's Build Your Dream Team
Book a free discovery call. We'll analyze your needs and build a custom solution — no strings attached.
Quick Response
We reply within 2 business hours.
100% Confidential
Your information is encrypted and secure.
No Commitment
Explore our services risk-free. Cancel anytime.